My wife and I purchased a sectional sofa from the Ashley Homestore on McKnight Road in Pittsburgh, PA in September of 2019. We never received a copy of the platinum plan coverage exclusions, only that it covered furniture for 5 years the limited warranty info was attached to furniture when delivered but not platinum coverage info.īelieve we did not receive entire info (what exactly platinum coverage is/was, and got the run around by two warranty services websites, there was never a number to call to talk to a real person, not customer friendly at all very defective material being used I then called toll free number for Ashley store on sales contract, talked with warranty department, and was told that claims need to be submitted within 3 days of noticing damage, and normal wear and tear are not covered. Please contact your original retailer to retrieve the information for your correct protection plan company.We apologize for any inconvenience this may cause. On 7/9, received email that " We have checked our records and the protection plan that you purchased unfortunately is not administered by Platinum Warranty Services. Upon return, I tried again and on 7/6/22 received a claim number, followed up with more pictures requested and then more pics were requested (which required this senior couple 70+ years of age to turn loveseat upside down to get pic of number they needed). Claim submission site was and is not customer friendly and after trying for a week to input claim, I was unsuccessful. ![]() ![]() Called this number and all it does is refer you to online claim submission site (5starservice), don't talk to a real person. Using website inquiry found warranty website and submitted a claim 6/14/22 with Protect All coverage on 6/16/22 received a reply from GBS Enterprises (not your Furniture Protection Plan provider for this store as they do not offer our plans. On 9/27/19 we purchased a motion/power sofa and loveseat from Ashley online, also purchased the Platinum Plan coverage.
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